because we currently use FB groups as the official communication channel for our organisation
I think that administrators and moderators need to go beyond FB standards in doing their job.
1) We have to make it a safe environment so there should be NO personal attacks. Complaints are another issue but a complaint requires more than just attacking someone in our public forums
2) Admin can’t just delete posts and comments that irritate or distress them, these are official records
3) Records need to maintained, even if someone’s comments or posts are removed there needs to be a record