On our website we acknowledge the need for a complaint/mediation policy and announce our intention to attend to this as resources become available
Well, it’s a good day to start, I’m not sure of a process but here are some resources
The Office of Fair Trading offers some resources and notes that The Supreme Court can make orders
Seems like a bit of overkill to me but there you go
Managing association disputes
The OFT has a draft Grievance procedure
which looks pretty good to me

