As a legal association we need to have a dispute resolution process

https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/associations-charities-and-non-for-profits/incorporated-associations/running-an-incorporated-association/managing-association-disputes

Internal processes

To strengthen your association’s ability to manage disputes, we recommend that you:

appoint a member to be in charge of receiving and dealing with complaints
set up a system to record, track and monitor complaints
keep a record of any complaint that goes to mediation or court.

You should also consider adopting a grievance procedure. If you do not have a grievance procedure, the OFT has a draft example which you can use.

Responsibilities

The main purpose of the laws governing associations is to provide a way for non-profit community groups to become registered. Being registered brings advantages to the organisation and to its members, however it also brings responsibilities.

While the legislation has penalties for some breaches of the incorporated association laws, the laws do not give the Office of Fair Trading powers to oversee or intervene in an association’s day to day affairs. How an association conducts itself is up to the management committee, a group of members democratically elected by the association’s members.

We recommend management committees put in place grievance procedures to manage any disputes that may arise.